Privacy Policy
How SwaziSwap collects, uses and protects your personal data.
SwaziSwap ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the SwaziSwap platform, including our website, mobile applications, and related services (collectively, the "Platform"). By using the Platform, you consent to the practices described in this Privacy Policy.
Data Controller
SwaziSwap is the data controller for personal data collected through the Platform, in accordance with applicable data protection laws of the Kingdom of Eswatini and internationally recognised data protection principles.
Information We Collect
Personal Information
- Name, email address, and phone number
- Billing and delivery addresses
- Identification information (for Sellers and compliance checks)
Transaction Information
- Order details
- Payment transaction records
- Refunds and chargebacks
Account and Usage Information
- Login credentials
- IP address, device information, and browser type
- Usage logs and analytics data
Communications
- Customer support messages
- Feedback, reviews, and survey responses
How We Use Your Information
We use your information to:
- Provide and operate the Platform
- Process payments and refunds as Merchant of Record
- Facilitate order fulfilment and Seller payouts
- Comply with legal and regulatory obligations
- Detect and prevent fraud and security threats
- Communicate with you about your account, orders, and updates
- Improve our services and user experience
Legal Basis for Processing
We process personal data based on one or more of the following legal bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent (where required)
Taxes and Regulatory Compliance
SwaziSwap may process personal and transaction data to comply with tax, financial, and regulatory obligations, including the Value Added Tax Act, 2011 of the Kingdom of Eswatini and related regulations.
Data Sharing and Disclosure
We may share your information with:
- Sellers (for order fulfilment purposes)
- Payment service providers (e.g., MTN MoMo, banks, and card processors)
- Delivery and logistics partners
- Legal and regulatory authorities when required by law
- Service providers who assist in operating the Platform (e.g., hosting, analytics, customer support)
We do not sell your personal data to third parties.
Cross-Border Data Transfers
Your information may be stored and processed in Eswatini, in the cloud, or in other countries where our service providers or servers are located.
We take reasonable measures to ensure that any international transfer of personal data is protected in accordance with applicable data protection laws and industry standards.
Data Retention
We retain personal data for as long as necessary to:
- Provide our services
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
When data is no longer required, we securely delete or anonymise it.
Data Security
We implement appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, misuse, or alteration.
No method of transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
Your Rights
Subject to applicable law, you may have the right to:
Access
Request a copy of your personal data
Correction
Request inaccurate data be corrected
Deletion
Request erasure of your personal data
Objection
Object to or restrict processing
Withdraw Consent
Withdraw consent at any time
Portability
Request data in a portable format
Requests may be submitted through our contact channels below.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember user preferences
- Analyse site traffic and usage
- Enhance functionality and performance
You can control cookies through your browser settings.
Children's Privacy
The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on the Platform, and continued use of the Platform constitutes acceptance of the revised policy.
Contact Us
For privacy-related inquiries or to exercise your data rights, please contact our Data Protection Team:
SwaziSwap Data Protection Team
We aim to respond to all privacy inquiries within 48 hours on business days.